Glossary

Staff are the administrators and employees of the property.

Property Administrators are Staff who have been granted permissions to add and update Staff users, user permissions, and site wide settings. 

Residents are the people who live in the building. They’re managed by Staff and Property Administrators.

A Unit is one singular designated apartment or Residential suite. When that unit has one or more Residents living it it, this is called an occupied unit. When there are no Residents living in the unit, this is referred to as a Vacant Unit. Vacant Units refers to all units in the property that are unoccupied.

Common areas are areas of the building that all Residents have access to merely by living in the building. Examples include hallways, stairwells, main entrances, etc.

The Chirp Access Mobile App is the Mobile App used by Staff for performing Bluetooth module provisioning.

The STRATIS Mobile App is STRATIS' mobile application used by Residents, Visitors and Staff to unlock locks and access points on their property.

The Management App is the STRATIS web or desktop client used by property Staff and administrators to manage access for a property.

The Chirp Admin Panel is the secondary platform used for ticket management and select Chirp Access Point functioanlity.

Mobile Keys are digital keys on smartphones within the STRATIS Mobile App. When a user has been granted specific access by their Property Staff, the smartphone can be used as a token to access specific areas of a property.

Staff keys are smart keys created and used by property Staff on Chirp or Brivo access points.

Property Management Software (PMS) is additional, non-STRATIS management software which your property may or may not use. If you do use a PMS, this should be your source of truth for Resident information. You won’t be able to edit Resident information in STRATIS or Chirp because that information is synced to us via your PMS.