STRATIS Billing FAQ for Properties

Where can our property view invoices?

Invoices are emailed to the billing contact on file, which is set in the STRATIS Management App. Depending on who this billing contact is, invoices sometimes go to a corporate office, not to Property Administrators onsite.

How are billing contacts set? Can we change it?

Billing contacts are set during your property’s implementation phase, likely with your STRATIS sales rep or integrator. If you need to change your billing contact, contact your property’s wellness agent with the name of the new contact and the date you’d like it switched over, if applicable. Likewise, if you’d like additional individuals besides your billing contact to be sent invoices, contact your Wellness agent.

Can our property change our existing billing date?

This is possible, but would need to be manually done and approved on a case-by-case basis by STRATIS. Typically to achieve this we would extend your current contract by a few more months to adjust the annual billing date to the month that you would prefer.

Are all billings yearly, or is there an option to be billed monthly?

STRATIS' standard billing plan is paid yearly with an annual renewal. If you have a need for a monthly billing cycle, this can be approved on a case-by-case basis.

Who do we contact if we have questions about the amounts seen on our bill?

Send any questions about invoices directly to finance@stratisiot.com.