Sending and Receiving Visitor Invitations with Brivo

Whether or not you have the ability to invite Visitors to your property will depend on if your property has enabled this feature. Likewise, the level of access that your Visitor could be granted will depend on your property’s Visitor settings. If you have questions about Visitor policy for your property, please contact your property Staff. If your property has allowed you to grant Visitor access, you’ll never be able to grant that Visitor access to your paid amenities such as storage areas or parking structures.

If your property has Brivo technology installed at its access points, and has granted you Visitor access features, you have two options for sending access to your Visitors. Choose which from your STRATIS Mobile App.

Open

For Brivo Property-Only Access, where the Visitor doesn’t need to download an app and uses a pin code

Sending

1. In this scenario, you’re only required to have a phone number to send access to a Visitor, not their email.

Open

2. The Visitor list populates with that intended Visitor’s pass.

Receiving

1. The Visitor receives a text with a unique Brivo pin code. There is no email sent instructing them to download the STRATIS Mobile App.
   
   

2. The Visitor then enters the unique pin code into the Brivo pin pad at their relevant access point, and enters the property.

For Brivo Full access, where the Visitor is required to download an app

What happens for this scenario will depend on how your property has chosen to set up your user pin code access. Property-only access with visitor pin codes is available only if your property has pin codes turned on for visitors. If your property has this turned off, the only option you’ll see in the STRATIS Mobile App will be full access.

Sending

1. In this scenario, you’re only required to have a phone number to send access to a Visitor, not their email.

2. The Visitor list populates with that intended Visitor’s pass.

Receiving

1. In most cases, the Visitor gets an email without a pin code instructing them to download the STRATIS Mobile App for access. However, if your property has decided to enable Visitor pin codes, Visitors will get a second email with a pin code when and only when they’ve followed the action from the first email to download and log in to the STRATIS Mobile App.

2. Regardless of how the Visitor received their pin code, the Visitor manually enters the pin code into the Brivo pin pad at their relevant access point, and enters the property.