Making Maintenance Keys - Schlage

Maintenance keys are temporary smart or mobile keys you can create and set to expire at a specific date and time. Commonly, they’re used for temporary vendor access.

To make a Maintenance smart key:

1. Select Maintenance from the left side menu.

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2. Select + Add Ticket.

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3. Enter the email address of the person requesting the Maintenance key, the status of the ticket, and the type of ticket, then select Next. A new menu will appear. 

4. From the left column of the menu, choose your desired units.

   1. If your number of chosen units exceeds the 11 slot smart key limit, you’ll see a pop up error.

   2. If you select tickets assigned to different Staff users and try to create a smart key, you’ll see a pop up error.

5. Select Add Key.

6. Indicate the expiration date and time. Note that the default for maintenance keys is 5:00 PM on the day of creation, but that you can change this if you wish, up to 30 days into the future. Setting maintenance key expiration to allow the least amount of access time is best security practice for your property.

7. Select Confirm.

8. Place the blank smart key on the MT20W. A confirmation message will appear.

To make a Maintenance mobile key:

1. Select Maintenance from the side menu.

2. Choose and select the relevant tickets for this mobile key.

3. Select Mobile Credential at the bottom of the screen.

4. Indicate the expiration date and time. Note that the default for maintenance keys is 5:00 PM on the day of creation, but that you can change this if you wish, up to 30 days into the future. Setting maintenance key expiration to allow the least amount of access time is best security practice for your property.

5. Select Next, then Confirm.