Creating A New Staff User - SALTO

A Staff user is the Staff member’s profile used to designate and manage their individual access the Management App. Some Staff users will have Property Administrator designation, which is a granted permission allowing them to create, delete, and edit Staff users. Property Administrators can create mobile and smart keys for individual Staff members, after first creating that individual’s Staff user.

1. Select People.

2. Select the + sign on the right side of the Staff menu.

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3. In the new pop-up window, fill in the first name, last name, email address, and phone number (optional but recommended) of your Staff member. Always use a mobile phone number when creating Staff users, as that individual will need to use that phone/phone number for two-factor authentication. When done, select Add Permissions.

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4. In the next screen, choose the permissions you’d like to grant to this Staff user. Checking off the box to the left of each option will automatically check off all nested options beneath. Selecting the arrow to the right of the each option will expand all nested options for individual checking off. When finished, select + Add.

5. Once the Staff user is created, you can then grant that Staff user their mobile key. You can also create smart keys in their name.

6. Note that in order to revoke a mobile key from a staff person, you must fully delete their Staff user. When a Staff member departs your property, it’s important to delete their Staff user right away. This ensures that they don’t have access to the property, units, and Management App, which is crucial for your security.

   1. Upon deleting the Staff user, if there are any outstanding keys in their name, STRATIS will notify you upon trying to delete the Staff user. It’ll then require that those keys either be returned or reassigned to a different Staff user before allowing total deletion.
      If Staff keys owned by a departing Staff user are not returned, you must go through the return staff key without credential steps.
      If a Staff smart key is outstanding:

      1. Navigate to the Staff Keys menu and return that key(s).

      2. If you do want to keep the keys, the wizard will allow you in that moment to reassign those keys. It’s fine to assign a departing Staff member’s smart keys to their replacement Staff member, but their Staff user must first be created to complete the reassignment.