Deleting A Staff User - SALTO

Sometimes you’ll need to remove Staff users from your STRATIS Management App to ensure that they no longer have access to your property, such as when an employee quits or is terminated. There’s no way to bulk-delete Staff users. This must be done one at a time.

1. Select People.

2. Select Staff.

3. In the drop down Staff list, select the Staff user to be removed. Then, in the new menu that appears, select Remove.

4. Confirm that you would like to remove this Staff member by selecting Remove again.

5. That Staff user will now disappear from your Staff list.

Removing a Staff member’s user account will automatically revoke their mobile key, but if they have a smart key assigned to them then you will also need to reassign that smart key or return that smart key. If they didn’t return their smart key before departing, you’ll need to return that smart key without credential, then program all of the doors the smart key had access to in order to block that individual’s access to your property.

Staff Member With Existing Mobile Access Needs Access to New Vacant Unit

Recall that Staff will never have access to a Resident’s occupied unit. When a Resident moves out, that unit becomes vacant. Staff can then be granted access to that vacant unit for the purposes of maintenance, cleaning, preparing for new Residents, etc. To grant access to a new vacant unit to a Staff person, you must follow these steps.

1. Select all desired vacant units including the new vacant unit, confirm the Staff member’s email and phone number, and Confirm.

2. Your screen will show a notification that mobile access has been granted. The black phone icon will change to a blue icon to signify this change.

3. For these changes in access to show up in your Staff person’s mobile app, they’ll need to pull down on their app screen and refresh their lock list. Until this is done no new access will appear as available.

4. Repeat this process each time this Staff member needs access to a newly vacant unit.