Updating Resident Information - Schlage

This can only be done for Residents not synced with a PMS. Residents synced with a PMS must have their information updated directly in the PMS, which will sync and update the information in STRATIS automatically. Note that editing emails can cause issues with mobile key access.

1. Select Places.

2. Select the correct unit group or building.

3. Select the floor, then the desired unit.

4. Select the Resident’s name. 

5. Edit the name or contact information.

6. Save.

STRATIS only allows one phone on each Resident’s profile at one time. If the Resident purchases a new phone or chooses to log in via another device like a tablet, you would need to Reset Account Device before the Resident could log in on the new device or phone.