Updating Resident Emails - Schlage

Non-PMS Synced Residents

If you update the Resident’s email address in STRATIS when that Resident has already moved in, you’ll need to first revoke mobile access. Then, after editing their email address in STRATIS, grant mobile access to that new email address, and have the Resident log in to the STRATIS Mobile App on their phone with their new email address.

PMS-Synced Residents

Resident emails for Residents who have already been added to STRATIS must be updated in your PMS directly. Doing so will automatically update the email in STRATIS as well, as STRATIS and your PMS are synced. This will happen regardless of if your Resident’s account has been activated or is still in pre-activation. This Resident won’t be kicked out of their STRATIS Mobile App at the time of switch, but would need to log in with their new email address the next time that they naturally had to log in to the app.