Setting up your Nest Thermostat

When you first log in to the STRATIS Mobile App, and if your Nest is connected to the STRATIS systems and property-wide networks, you’ll see a prompt on your app dashboard to connect to your Google account.

Note:

• If your thermostat isn’t on the STRATIS system, you won’t see any prompts in the STRATIS Mobile App. If this is the case, and you feel it is in error, please contact your Property Staff.

• If you don’t currently have a Google account, you’ll need to create one during the device onboarding process.

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Once your thermostat is connected, you can control it just like any other thermostat in our ecosystem.

Currently, STRATIS can’t tell if Eco mode or ‘learning’ schedules are enabled on your Nest. You can change these settings on the thermostat itself. If you notice that the thermostat seems to behave oddly at certain times, or if it only seems to work after you walk past it even after receiving a mobile command, it could be due to the Eco mode settings or learning schedules. We recommend turning off the learning features, so as not to conflict with your other STRATIS Mobile App settings. For more on how to turn off these settings and features, see Google’s own help articles on how Nests learn and home and away settings.

If you see the below tile with the red thermometer icon on your dashboard, it means that you need to reset what Google refers to as your occupancy. STRATIS and Google work together to ensure that only the proper Residents can control their devices. To achieve this, we relay move-in/out dates to Google.

Nest thermostats installed or Residents moved-in before August 2021 may require a reset of their Terms of Service, as Google’s policy prior to then had a 30 day expiration window. Any Nest thermostats installed since then shouldn’t ever require a reset of your occupancy/Terms of Service.

To Renew Your Nest Terms of Service (To Be Completed By Resident):

Make sure that you have the latest version of the STRATIS Mobile app on your phone. The most up-to-date version can be downloaded from your relevant app store.

1. Select the Enable Thermostat Controls message on the dashboard.

2. Carefully read and follow the Next Steps on the screen.

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3. To finish setting up your thermostat in the STRATIS app, re-open the STRATIS app and select the Enable Thermostat Controls message on the dashboard. Then select the Enable Thermostat Controls button at the bottom of the screen, and you’ll be directed to Google’s Get Started page to accept the Terms of Service. Note: it may take up to 48-hours for you to receive the email from Google and notification from STRATIS before you can finish the above steps. If you still see a red thermostat icon on your dashboard, wait for 24-48-hours and try again.

4. If you encounter challenges, please contact your Property Staff or STRATIS support.

This video shows some of the setup process, but the initial screens are slightly older than represented above: