Reset a Resident's Account Device

If a Resident gets a new phone, you’ll need to reset their account device before they would be able to login again. The error message on their phone would read: You already have another device registered for this account.

1. Select Places

2. Choose the unit in which the Resident resides.

3. Select the Resident who needs their account device reset.

4. The Resident info panel will open on the right side of your screen.

5. Select Reset Account Device.

6. The Resident will then be able to login using their new device.