Installation Process / Initial Setup - ButterflyMX

This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application.

For Property Staff to be able to manage Visitor access and grant Visitors BMX virtual keys for access via the STRATIS Management app, the below steps must be taken by your Property Manager or an authorized ButterflyMX administrator.

The Property Manager must:

Ensure that their building has both ButterflyMX and Stratis set up.
Ensure the property manager has an active ButterflyMX account.
Contact your ButterflyMX CSM to inform them you want to enable the integration with Stratis.

By default, ButterflyMX users have their contact preference set to Phone Calls. This must be changed to Mobile App in order for the video call to work. To make this change:

The tenant must log into https://user.butterflymx.com/ with their ButterflyMX account
Select Account in the upper right hand corner, followed by Settings.
Scroll down to Contact Preferences and select Mobile App.
Scroll down and Save Changes.