Moving Out a Resident - SALTO

For PMS-integrated-properties, any Resident who has been synced over from your PMS will be listed in the People menu with the beginning two letters of you PMS system - for example, RP for RealPage, or YA for Yardi. Non-synced, manually created Residents will have an X next to their listed name. This means that they can be moved out manually, via the People menu. These non-synced Residents will also have a move out option listed for their profile in the Places menu.

When a Resident on a PMS-integrated property is automatically moved out and leaves the property without ever returning their smart keys, there is no way to declare that Resident’s smart key as lost. This is different from non-PMS-integrated properties, where the smart keys can be declared lost. Additionally, the Management App won’t remind you when this happens. Make it a part of your property’s workflow to check for returned keys when a Resident departs, especially if you’re a PMS-integrated property.

1. Select Places.

2. Select Resident’s unit, followed by their name.

3. In the right side menu that appears, select Move Out.

4. You’ll be asked to choose if you have the Resident’s smart key you’re returning.
   
   

   Open

   

   1. If you don’t have the key, select Move Out Without Credential.

      1. For PMS-integrated properties:

         1. There’s no way to secure a SALTO unit lock on a PMS-integrated property where a PMS-integrated Resident has departed and not returned their smart key. When this happens, you’ll need to reinitialize the lock. This will make any key that has access to the lock stop working, and existing keys will need to be remade.

      2. For non-PMS-integrated properties:

         1. Follow the instructions on your screen to reprogram locks after moving out the Resident without a smart key.

5. Usually, there will only be one smart key associated with a resident. Some specific cases such as duplicate smart keys and garage tags will mean that a resident has more than one smart key to address during move out. These smart keys will show up under the resident’s profile in the right side menu and will be listed as manually input. Clicking on these will open up a new panel where you’ll need to confirm that you want to remove the smart key.

6. There may be other scenarios where you wish to simply pass the smart key of a departing Resident off to a new Resident as they move in. STRATIS strongly discourages this action, as it creates a less secure line of accountability for smart keys.