Granting Mobile Access - SALTO

This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application.

Granting initial mobile access with a mobile key typically happens during the move in process for a Resident. During that process you simply check off the Send Mobile Activation box.

If you need to grant or remove a mobile key after you’ve moved a Resident in, follow the following steps.
Note that for SALTO locks, the NCoder must to be plugged in and functional in order to make mobile keys.

Select Places, followed by the correct unit, group, or building.
Select a Resident, and their user profile window will appear.
Confirm the Resident’s email address.
Select Grant Mobile Access.
Select Save.
Select Confirm. STRATIS will send an activation email to your Resident.
1. Note that now, in the Resident’s profile, options will appear for resending the activation email and resetting their password.
2. STRATIS only allows one phone on each Resident’s profile at one time. If the Resident purchases a new phone, you would need to select the option Reset Account Device before the Resident could log in on the new phone.