Bluetooth, Location, and Browser Settings

Bluetooth

Our Mobile App uses bluetooth to talk to locks. You’ll need to turn this on to use the app.

For Android Phones:

1. Swipe down from the top of your screen.

2. Select and toggle Bluetooth to On.

For iOS (iPhones):

iOS users should note that when they first download and open the STRATIS Mobile App, they’ll be promoted to allow the app to use Bluetooth. You must select Ok or even if your Bluetooth is turned on, the app can’t use your Bluetooth. If you mistakenly select Don’t Allow when prompted, you’ll need to do one of the following:

1. Uninstall and reinstall the app to reset the permission message. If you’ve already set up your dashboard in the app, this will delete all those settings.

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2. In your iPhone settings, scroll to the bottom of the list to view all your apps. Select STRATIS and make sure Bluetooth is allowed.

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Once this permission has been allowed, turn your phone’s Bluetooth on.

3. Find and select Settings.

4. Select Bluetooth. Make sure that your Bluetooth is toggled to On.

Location Permissions

STRATIS needs to access your phone’s location services to work properly.

For Android Phones:

1. Find and select your Settings menu.

2. Select Location.

3. Select App Access to Location. You’ll see all your phone’s apps, broken into several lists. Find the STRATIS Mobile App and select it.

4. In the new screen just for the Mobile App, choose Allow only while using the app or Allow all the time from the list of options. Either will grant the Mobile App access to your phone.

For iOS (iPhones):

1. Find and select Settings, then Privacy, followed by Location Services.

2. Make sure that your location services is toggled on.

3. Scroll down your screen and find the STRATIS Mobile App.

4. Select the app and choose While Using the App or Always.

Browser Settings

Whichever browser you use on your phone will need to have cookies turned On for the Mobile App to properly log in and communicate with devices. This is especially important to note for Firefox and Safari users, as their cookies settings are more likely to be Off as a default.
How to turn on cookies in Firefox

How to turn on cookies in Safari

How to turn on cookies in Chrome