Supplemental dormakaba Community Guide

This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application.

Supplemental Community Guide

We’ve included a few helpful steps for actions completed in Community that relate to actions taken in the STRATIS Management App. Note that this info is pulled directly from Community’s customer guide, and is not made by STRATIS. If you have questions about the actions listed here, please contact dormakaba’s Community support team.

How to Make an Emergency Key

Follow these instructions when making a key based on the Emergency class type.

1. Go to Staff/Vendor Keys.

2. Select the Emergency credential class or a custom class based on the Emergency class type. Only those classes for which credentials are defined are listed.

3. Select a credential.

4. Select whether to make a New or Additional key. Making a New key invalidates the selected credential on all active keys. Making Additional keys (copies) has no effect on existing active keys.

5. (optional) Select a shift schedule. The selected shift schedule determines the days and hours that the key is valid.

6. (optional) Specify a date after which the key is invalid.

7. (optional) Click Next to Key Holder. Select the Staff/vendor to whom you want to assign the key. To add a Staff member/vendor, click (Add), specify first and last names, then click Save.

8. Click Make Keys:

To make a mobile key, click Send to mobile.
To make physical keys, specify the number of keys to make, select an online encoder, click Make Key, then present keys to the encoder (as prompted).

9. When prompted that keys were made/sent successfully, click Done. You can verify that a mobile key was delivered in Staff Management. Go to the Staff member profile and click the Active Keys tab.

How to Replace Staff Key

Replacement Keys are made to replace a damaged or worn-out key. They do not invalidate previously active keys. To make a Replacement Key:

1. Go to Staff/Vendor Management.

2. Select the Staff member whose key you want to replace.

3. Click the Active Keys tab.

4. Select the key that you want to replace.

5. Click Replacement Key.

6. Select an encoder that is online and available to the workstation.

7. (optional) Select the Staff/vendor to whom you want to assign the key.

8. (optional) Specify a date after which the key is invalid.

9. Click Make Key.

10. Present a key to the encoder.

11. When prompted that the key was made successfully, click Done.

Read Key

The Community key reader enables you to learn the status of any key and is accessible from the main toolbar. After successfully reading a key, you can erase all Community configuration data encoded on the key.

To read any key:

1. On the main toolbar, click the grey key button (Read Keys).

2. Select an encoder that is online and available to the workstation.

3. Present a key to the encoder.

4. Click Read Key.

The information displayed depends on the key type. The following details display for Resident Keys:

Keycard type
Encoded by
Encoded on device
Key mode
Created on
Expires on
Key ID
Status—For physical keys: Active/Expired/Canceled/BlockedReturned. For mobile keys: Delivering/Delivered/Failed/Canceling/Canceled/Expired.)
Unit access
Common area access
Floor access
Encoded for Resident

Additional data displays for keys which are encoded with a third-party service in sector 2.

When reading a key fails, an information box identifies the following problems:

When communication between the encoder and workstation fails.
When the encoder is offline.
When the encoder is busy.
When a key is not presented to the encoder within the expected delay.
When the key is damaged, corrupt, or uses unsupported technology.

Audit Locks

The Community data transfer function enables individual lock audits to track and store historical activity about access points. The data that is collected from locks and transferred to Community is stored in the Community database and available when generating Access Point Audit Reports.

To audit locks:

1. Connect the M-Unit to the lock that you want to audit.

2. From the M-Unit menu, select LOCKS.

3. Use the UP / DOWN arrow keys to highlight Select 3-Interrogate, then press ENTER. The M-Unit issues a message indicating the maximum number of interrogation records.

4. Press ENTER to proceed with the audit.

5. Select the type of probe that you are using to connect the M-Unit to the lock.

7. When prompted, insert the probe into the lock. The audit begins immediately. If an interrogation file for the lock already exists, the M-Unit issues a message requesting confirmation to overwrite the existing file. The M-Unit issues a message prompting for additional audits.

8. When all audits are complete, select NO.

9. Connect the M-Unit to the Community workstation.

10. In Community, go to Programming/Auditing.

11. Click Auditing. All access point interrogation files stored on the M-Unit are listed.

12. Select the interrogation files that you want to transfer.

13. Select whether to delete the lock audit from the M-Unit after transfer. Interrogation files on the M-Unit can be stored indefinitely or permanently deleted after the file is transferred to Community.

14. Click Transfer.

15. When prompted that the transfer is complete, click OK. All interrogation files are stored on the Community server and are accessible from the Access Point Audit Report.