A Note About Smart Keys Based on dormakaba Community Versions

This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application.

In July of 2021, dormakaba Community version 2.0 was implemented on STRATIS properties. This change allowed for greater capabilities around dormakaba keys in the STRATIS Management App for any dormakaba smart key written in Community 2.0.

However, if a smart key was written in a prior version of Community, that smart key will need to be handled and managed using the steps relevant to the old version of Community, not Community 2.0.
If you’re a dormakaba property that was a STRATIS customer before the July 2021 Community 2.0 implementation, you’ll need to follow two different sets of instructions, depending on whether a particular smart key was created before or after the implementation. As your older Residents move out and their unit’s smart key is rewritten for new Residents in Community 2.0, the number of legacy smart keys you must manage will shrink. Eventually, all smart keys will follow steps for management with Community 2.0

If you’d rather not manage your property with two different sets of smart key steps, you have the option to return all smart keys for all Residents and Staff and issue new smart keys to these individuals after the Community 2.0 implementation. For more information about these options, reach out to your STRATIS Wellness representative.