This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
Once your lock is commissioned to your STRATIS-managed Engage site, you’ll be able to program the lock for use with STRATIS.
To login log in to STRATIS and download door files you must be connected to WiFi. However, however to program locks you do not don’t need to be connected to internetWiFi.
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Log
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in to the STRATIS management app on your STRATIS-provided tablet.
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Select Door Operations from the homepage under Shortcuts.
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Select Download Door Files and choose the units you would like to download.
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Select Download.
Under Connect to Locks, select the Bluetooth option.
The tablet will now begin to scan for nearby locks.
If you
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don’t see the lock immediately, scroll down through the list of locks.
If it still
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doesn’t appear,
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Scan Again.
If after the additional scan it
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doesn’t appear, move below to the below troubleshooting steps.
Select the door you would like to connect to and program by tapping it on the list.
The lock will begin to flash red.
Select Program Door.
The tablet will then try to pull a door audit automatically and move into programming the lock.
After the lock is programmed a banner will appear confirming that the lock was programmed successfully.
COMMON TROUBLESHOOTING STEPS
The tablet is not finding any locks
Ensure that
bluetoothBluetooth on the tablet has been turned on.
If bluetooth Bluetooth was already on, confirm that you are on the most up to date version of the application 4.4.5
Visit Android.Stratisiot.com to update to newest version.
Getting You’re getting the error Unable to refresh credentials needed to connect to lock.
Confirm that you commissioned the lock to the correct Engage site by logging into Engage and clicking selecting My Team you . You should see a user named STRATIS Support.
If you do not don’t see that, you will you’ll need to delete the lock out of Engage, factory reset the lock, and commission it to the correct Engage site.
To access the correct Engage site please talk to your property manager or administrator.
Getting You’re getting the error Door file not found for selected lock.
Confirm that the door file is downloaded and that the unit was created in STRATIS.
Confirm that the name of the lock in Engage matches exactly the name of the lock in STRATIS.
If the names do not don’t match then rename the lock in Engage by:
Go into Engage and connect to the lock.
Click Select Settings.
Edit the name of the lock then click Save.
Disconnect from the lock in Engage and try again with the STRATIS tablet.
If the The lock is displayed as Schlage Lock in STRATIS then:.
Go into Engage and connect to the lock.
Click Select Settings.
Edit the name of the lock by deleting one character and adding it back, then click Save.
Disconnect from the lock in Engage and try again with the STRATIS tablet.
The tablet hangs at 0% programmed.
Clear app data on the tablet.
Navigate to My Account.
Click Clear App Data.
Click Refresh.
You will You’ll be logged out of STRATIS.
Sign back into STRATIS and try again.