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This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
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IMPORTANT: This article covers maintenance tasks for Yale locks once the steps in Yale - Provision Access and Configure Lock steps have been completed.
How to Replace Yale Lock Batteries
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2. Factory Reset the Lock
IMPORTANT: You will only need to factory reset the lock if you do not know the master code of the lock. If you know the master code, insert the module, then enter the master code and tap gear, 7, gear, 3, gear. Then, skip to section 4. Email STRATIS Support below.
1. Locate the smart lock.
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6. Tap 7, tap gear key, tap 3, then the gear key.
7. Follow the steps below to verify Bluetooth operation of the lock (4. Test Bluetooth Operation of the Lock).
IMPORTANT: FACTORY RESETTING THE LOCK WILL WIPE ALL PIN CODES FROM THE LOCK. You will need to instruct the current residents to recreate their PIN codes on their lock.
4. Test Bluetooth Operation of the Lock
IMPORTANT: This step is absolutely CRITICAL for proper lock functionality.
In the Chirp Access Mobile App:
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4. Test the lock by locking and unlocking the door several times with the Chirp app to verify proper functionality and installation with the door frame.
5. Follow the steps below to email STRATIS (5. Email STRATIS Support).
5. Email STRATIS Support
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