This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
Ringing iOS Users
When an unannounced Visitor arrives at a property, they can request access by calling their known Resident via the ButterflyMX panel directory.
1. The Visitor taps on Directory, searches for the Resident’s name, then taps on Call.
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2. The Resident will receive the call on their mobile phone and can choose to deny or accept the call. If the Resident denies the call, the Visitor can initiate a call again via the panel.
3. If the Resident accepts the call, the STRATIS mobile app will open the native call UI and they can take the call either through audio-only or video.
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4. The Visitor’s video feed will show on the Resident’s device at which point the Resident can decide to either remotely unlock the ButterflyMX panel for the Visitor or choose additional audio/video options (turn on/off video, mute/unmute the audio call).
5. When the Resident selects Open Door, the door is remotely unlocked for the Visitor and indicated by a message on the ButterflyMX panel screen. The call is automatically terminated.
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Ringing Android Users
When an unannounced Visitor arrives at the property, they can request access by calling their known Resident via the ButterflyMX panel Directory.
The Visitor taps on Directory, searches for the Resident’s name and then taps on Call.
The Resident will receive the call on their mobile phone and can choose to deny or accept the call. If the Resident denies the call, the Visitor can initiate a call again via the panel.
If the Resident accepts the call, the STRATIS mobile app will open the native call UI and they can take the call either through audio-only or video.
The Visitor’s video feed will show on the Resident’s device at which point the Resident can decide to either remotely unlock the ButterflyMX panel for the Visitor or choose additional audio/video options (turn on/off video, mute/unmute the audio call).
When the Resident selects Open Door, the door is remotely unlocked for the Visitor and indicated by a message on the ButterflyMX panel screen. The call is automatically terminated.
What if Residents have both the STRATIS and ButterflyMX app installed on their phone?
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