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1. Log into the STRATIS management app on your STRATIS-provided tablet

2. Click Door Operations from the homepage under Shortcuts

3. Click Download Door Files and choose the units you would like to download

4. Click Download

5. Under Connect to Locks select the Bluetooth option

6. The tablet will now begin to scan for nearby locks

   • If you do not see the lock immediately scroll down through the list of locks

   • If it still does not appear, click Scan Again

   • If after the additional scan it does not appear, move below to troubleshooting steps

7. Select the door you would like to connect to and program by tapping it on the list

8. The lock will begin to flash red

9. Select Program Door

10. The tablet will then try to pull a door audit automatically and move into programming the lock

11. After the lock is programmed a banner will appear confirming that the lock was programmed successfully

COMMON TROUBLESHOOTING STEPS

• The tablet is not finding any locks

  • Ensure that bluetooth on the tablet has been turned on.

  • If bluetooth was already on, confirm you are on the most up to date version of the application 4.4.5

  • Visit Android.Stratisiot.com to update to newest version

• Getting error Unable to refresh credentials needed to connect to lock

  • Confirm you commissioned the lock to the correct Engage site by logging into Engage and clicking My Team you should see a user named STRATIS Support

  • If you do not see that, you will need to delete the lock out of Engage, factory reset the lock, and commission it to the correct Engage site

  • To access the correct Engage site please talk to your property manager or administrator

• Getting error Door file not found for selected lock

  • Confirm door file is downloaded and that the unit was created in STRATIS

  • Confirm that the name of the lock in Engage matches exactly the name of the lock in STRATIS

    • If the names do not match then rename the lock in Engage by:

      • Go into Engage and connect to the lock

      • Click Settings

      • Edit the name of the lock then click Save

      • Disconnect from the lock in Engage and try again with the STRATIS tablet

  • If the lock is displayed as Schlage Lock in STRATIS then:

    • Go into Engage and connect to the lock

    • Click Settings

    • Edit the name of the lock by deleting one character and adding it back then click Save

    • Disconnect from the lock in Engage and try again with the STRATIS tablet

• The tablet hangs at 0% programmed

  • Clear app data on the tablet

    • Navigate to My Account

    • Click Clear App Data

    • Click Refresh

    • You will be logged out of STRATIS

    • Sign back into STRATIS and try again