Add a Maintenance Ticket - dormakaba

Owned by Lisa DellaPorta (Unlicensed)
Last updated: Aug 28, 2024 by Allen Gall
1 min read

This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. image-20240828-181023.png

  1. Select Maintenance.

  2. Select Add Ticket.

  3. Enter the name or email address of the requestor, the status of the ticket, and the type of ticket. Then Choose Units.

  4. Select the units/unit groups for the ticket to address.

  5. Choose the desired action:

    1. Create Ticket Only - This creates a ticket without issuing a smart or mobile key.

    2. Add Mobile Credential - This creates a ticket and grants mobile access to the Staff member assigned to the ticket.

      1. Note: Slot limitation does not apply to mobile credentials.

    3. Add Credential - This creates a ticket and allows the user to create a smart key.

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