For PMS-integrated-properties, any Resident who has been synced over from your PMS will be listed in the People menu with the beginning two letters of you PMS system - for example, RP for RealPage, or YA for Yardi. Non-synced, manually created Residents will have an X next to their listed name. This means that they can be moved out manually, via the People menu. These non-synced Residents will also have a move out option listed for their profile in the Places menu.
Make it a part of your move out workflow to check that a smart key is collected from each departing Resident, especially if your property is PMS-integrated. These properties' Residents will be automatically moved out, and STRATIS won’t remind you to collect a smart key.
Select Places.
Select Resident’s unit, followed by their name.
In the right side menu that appears, select Move Out.
You’ll be asked to choose if you have the Resident’s smart key you’re returning.
If you don’t have the key, select Move Out Without Credential.
For PMS-integrated properties, call STRATIS support.
For non-PMS-integrated properties:
Follow the instructions on your screen to reprogram locks after moving out the Resident without a smart key.
Usually, there will only be one smart key associated with a resident. Some specific cases such as duplicate smart keys and garage tags will mean that a resident has more than one smart key to address during move out. These smart keys will show up under the resident’s profile in the right side menu and will be listed as manually input. Clicking on these will open up a new panel where you’ll need to confirm that you want to remove the smart key.
There may be other scenarios where you wish to simply pass the smart key of a departing Resident off to a new Resident as they move in. STRATIS strongly discourages this action, as it creates a less secure line of accountability for smart keys.
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