When you first log in to the STRATIS Mobile App, and if your Nest is connected to the STRATIS systems and property-wide networks, you’ll see a prompt on your app dashboard to connect to your Google account.
Note:
If your thermostat isn’t on the STRATIS system, you won’t see any prompts in the STRATIS Mobile App. If this is the case, and you feel it is in error, please contact your Property Staff.
If you don’t currently have a Google account, you’ll need to create one during the device onboarding process.
Once your thermostat is connected, you can control it just like any other thermostat in our ecosystem.
Currently STRATIS can’t tell if Eco mode or ‘learning’ schedules are enabled on your Nest. You can change these settings on the thermostat itself. If you notice that the thermostat seems to behave oddly at certain times, or if it only seems to work after you walk past it even after receiving a mobile command, it could be due to the Eco mode settings or learning schedules. We recommend turning off the learning features, so as not to conflict with your other STRATIS Mobile App settings. For more on how to turn off these settings and features, see Google’s own help articles on how Nests learn and home and away settings.
If you see the below tile with the red thermometer icon on your dashboard, it means that you need to reset what Google calls your occupancy. STRATIS and Google work together to ensure that only the proper Residents can control their devices. To achieve this, we relay move-in/out dates to Google. If your thermostat is unused for a certain period of time after moving in to your unit, you might need to reset your Google Next Terms of Service.
This particularly applies to Nest thermostats installed or Residents moved in before August 2021. Any Nest thermostats installed since then shouldn’t ever require a reset of your occupancy/Terms of Service.
Should you need to reset your occupancy/Terms of Service, please follow the prompts to reset your account.
As the Next Steps state, you’ll receive an email from Google discussing a reset of occupancy status. Within 48-hours you’ll receive a second email from Google as well as a push notification from the STRATIS Mobile App stating that your device has completed the reset process and is ready for onboarding. Log in to the STRATIS Mobile App and finish the process by following the steps shown in the app. If you encounter challenges, please contact your Property Staff or STRATIS support.
This video shows some of the setup process, but the initial screens are slightly older than represented above:
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