This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
Master keys aren’t made in the STRATIS Management App. To make a master key, which can be used for purposes such as emergency or fire access, do so in Community. Once you make a master key in Community, even if the property layout changes afterwards, that same master key will still work and doesn’t need to be recreated.