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This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
Troubleshooting and Support
Please review the information in this article before contacting Support. Contact information is provided at the end of this article.
Before You Begin
Please check these items first, as they are common causes of issues with dormakaba:
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Your HH6 door programmer fails to program locks.
You’re unable to make emergency keys in Community.
DO NOT CONTACT DORMAKABA DIRECTLY. THEY CANNOT PROVIDE DIRECT SUPPORT. Instead, please contact one of the following:
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