This page and all others on the help site will be retired in Q4 2024. Please refer to the new help site by clicking the Help icon in the top-right corner of the STRATIS Management application. 
If you’ve recently made a change directly in Brivo OnAir recently, such as entering a smart key number, you may have made a mistake during manual entry. If the numbers in STRATIS don’t exactly match the numbers in Brivo, the flow of information between STRATIS and Brivo will break. Check your recently entered information to make sure that it’s correct.
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