Troubleshooting and Support
Please review the information in this article before contacting Support. Contact information is provided at the end of this article.
Encoder Troubleshooting
1. Check WireGuard. Wireguard should open at startup but if you don’t see it:
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Keyscan Youtube Tutorial Channel
https://www.youtube.com/user/KeyscanACS/videoswatch?v=Moa45drz828
Contact your integrator if:
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Your HH6 door programmer fails to program locks.
You’re unable to make emergency keys in Community.
DO NOT CONTACT DORMAKABA DIRECTLY. THEY CANNOT PROVIDE DIRECT SUPPORT. Instead, please contact one of the following:
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