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Residents who have a sync error will be listed at the bottom of the People menu. There you’ll also find a button which allows you to see sync error types. Property Administrators should use that information to manually correct sync errors. The sync automatically takes place every 4 hours in STRATIS, but will trigger immediately if this button is selected.
Note that any Resident who has two units on one property will need two separate smart keys, one for each unit. There is no way to put two units onto one smart key, as a failsafe to prevent accidental move out by keeping each unit on a separate smart key.
For non-PMS properties:
Select Places, followed by the correct unit, group, or building.
Select the floor, and the desired unit.
Select Move In and enter the resident’s first and last name.
Choose if you wish to send mobile activation emails to your Resident.
If you’re sending an activation email, select the checkbox Send Mobile Activation.
If your property has amenities, select +Add Amenities, then +Add Resident.
If your property doesn’t have amenities, select +Add Resident.
If you’re choosing not to send activation emails, select +Add Resident.
Select the Resident’s name to open their profile window.
Select Make Key.
Confirm that the information is correct.
Select your NCoder.
Place the smart key on NCoder and select Make Key.
Wait several seconds and a pop-up will let you know when the smart key has been successfully created.
Note that only one smart key will exist for a given resident in each unit. SALTO does not support the making of duplicate keys.
