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1. If your encoder’s operations are failing:

   1. Unplug the encoder.

   2. Reconnect encoder. It will beep as it powers up.

2. If your encoder operations are is still failing:

   Reboot the client computer you use with the encoder.

   1.

   , check WireGuard. Wireguard should open at startup but if you don’t see it:

   1. Open the Start Menu

      .

   2. 2.

      In the search box to the right of the Start button, and enter

      services

      WireGuard.

   3. 4. Right click the service Community Client select restart.

   4. Reconnect the VPNOpen WireGuard.

   5. Select the Deactivate button in the upper half of the frame.

   6. Next select Re-activate.

   7. Check and see if the encoder is online.

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3. If the encoder is still not online you can restart services.

   1. Open the Start Menu

      .

   2. Navigate to Network Settings > VPN.

   3. Select the VPN.

   4. Select Connect.

   5. Reconnect the encoderIn the search box to the right of the Start button, and enter services.

   6. Right click on the service Community Client and select restart.

4. If your encoder operations are still failing:

   1. On your desktop, locate the icon Prepare Aurora.

   2. Double click the icon. No message will appear, but this will have triggered an update on your routing plan to ensure that your encoder is speaking directly to Keyscan.

5. If your encoder is still failing, contact STRATIS support.

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