When you first log in to the STRATIS Mobile App, and if your Nest is connected to the STRATIS systems and property-wide networks, you’ll see a prompt on your app dashboard to connect to your Google account.
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If you see the below tile with the red thermometer icon on your dashboard, it means that you need to reset what Google refers to as your occupancy. STRATIS and Google work together to ensure that only the proper Residents can control their devices. To achieve this, we relay move-in/out dates to Google. If your thermostat is unused for a certain period of time after moving into your unit, you might need to reset your Google Next occupancy / Terms of Service.
This particularly applies to Nest thermostats installed or Residents moved-in before August 2021 may require a reset of their Terms of Service, as Google’s policy prior to then had a 30 day expiration window. Any Nest thermostats installed since then shouldn’t ever require a reset of your occupancy/Terms of Service.
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Make sure that you have the latest version of the STRATIS Mobile app on your phone. The most up-to-date version can be downloaded from your relevant app store.
Select the Enable Thermostat Controls message on the dashboard.
Carefully read and follow the Next Steps on the screen.
To finish setting up your thermostat in the STRATIS app, re-open the STRATIS app and select the Enable Thermostat Controls message on the dashboard. Then select the Enable Thermostat Controls button at the bottom of the screen, and you’ll be directed to Google’s Get Started page to accept the Terms of Service. Note: it may take up to 48-hours for you to receive the email from Google and notification from STRATIS before you can finish the above steps. If you still see a red thermostat icon on your dashboard, wait for 24-48-hours and try again.
If you encounter challenges, please contact your Property Staff or STRATIS support.
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